Contact Us

Need help with a SWELIP product, a delivery, or an order you've already placed? Our customer support team is on hand to assist with product questions, order updates, shipment tracking, return requests, payment-related inquiries, privacy concerns, and anything else connected with your shopping experience.

Customer support for SWELIP is operated by Shijiazhuang Xingkexiang Technology Co., Ltd.

Email: [service@swelip.com]

Company Address:
Room 819, Zhitong Incubation Base, Shuangwei Building,
No. 35 South 2nd Ring West Road, Qiaoxi District,
Shijiazhuang, Hebei, China

Customer Service: [15690327901]
Service Hours: 8 AM – 7 PM, Monday – Saturday

If you're writing to us about an existing order, please include your order number along with the email address used at checkout. These details let our support team find your purchase faster and get back to you sooner.

If your order arrives damaged, defective, incomplete, or with an incorrect item, please get in touch with the SWELIP support team as soon as possible. Where relevant, include clear photos or videos of the product, outer packaging, and shipping label — this helps us assess the issue accurately and decide on the right next steps.

Please reach out to SWELIP customer support before returning or mailing any product back to us. Once your return request has been reviewed, our team will share the applicable return instructions and confirm the correct return address for your order.

We generally aim to respond to customer inquiries within 1–2 business days. Some matters involving shipping carriers, payment providers, order verification, privacy requests, or other third-party services may need extra review time before we can give you a complete answer.