About Us

Welcome to SWELIP. We're an online store built around practical, comfortable, and thoughtfully selected bedroom essentials — designed to make everyday rest, relaxation, and organization feel a little easier and more enjoyable. From supportive pillows and cozy blankets to bedside organizers, sleep accessories, and soft ambient lighting, our goal is to offer useful products that settle naturally into modern bedroom routines and help create a more comfortable living environment.

At SWELIP, we're committed to clear product information, a straightforward shopping experience, secure checkout, dependable order assistance, and responsive customer service at every step of the purchasing process.

Our customer support team is ready to help with product questions, order updates, shipping and tracking inquiries, return requests, payment-related concerns, privacy questions, and any other matters connected with your shopping experience.

Customer support for SWELIP is operated by Shijiazhuang Xingkexiang Technology Co., Ltd.

Email: [service@swelip.com]

Company Address:
Room 819, Zhitong Incubation Base, Shuangwei Building,
No. 35 South 2nd Ring West Road, Qiaoxi District,
Shijiazhuang, Hebei, China

Customer Service: [15690327901]
Service Hours: 8 AM – 7 PM, Monday – Saturday

Please contact our customer support team before returning or mailing any product back to us. Once your request has been reviewed, we'll provide the appropriate return instructions and confirm the correct return address for your order.

When reaching out about an existing purchase, please include your order number along with the email address used when placing the order. These details help our team locate your purchase more efficiently and respond to your request as quickly as possible.

We generally aim to reply to customer inquiries within 1–2 business days. Certain requests involving shipping carriers, payment providers, order verification, privacy matters, or other third-party services may require additional review time.